Returns Policy

WHAT can be returned?
Faulty, broken or damaged goods are always returnable. Also any products that have been sent incorrectly.

If the packaging appears damaged when consigment is recieved, please take photos before, during and after opening package, and send to Bamboo Land sales staff. Any damaged products, please call us or email us with details and / or photos.

WHEN do items need to be returned by?  
Please report any damaged products within 7 days of receiving them.

If the problem is with plants, then please report damaged plants or plants recieved in poor condition within 2 days of recieving the plants. Responsibility of plants will not be accepted after 2 days of having received the plants. 

HOW do customers return items?
Please contact Bamboo Land sales staff for instructions on how to return the items.