How does the online ordering system work?

If you add a pair of socks, or a pruning saw, etc etc to your shopping cart, then you will be able to progess through the checkout (including payment) with shipping costs automatically calculated.  

If, however your order contains one of more plants, then your cart contents will be converted to a quote and sent through to our sales staff for review. Your order will be individually assessed by our staff to ensure we can offer you the most economical delivery option, whilst ensuring that the live plants are able to be delivered without any delays in transit to ensure they get to you in optimum health. Please allow up to 24 hours for us to get back to you with a quote on shipping costs.

We also feel it's our responsibility to advise you against inappropriate species choices. If we feel that perhaps you have ordered something that is not suitable for your climate or location, then we will present you with other option, not just blindly process your order. Our aim is to provide you with geographically, functionally and aesthetically suitable bamboos.

You can cancel your order at any time. If shipping costs come back as being expensive to your area, then you always have the option of not going ahead with the order.